1. It is easy. Just create an account and you get to have access to Proactiv products (kits,
product extensions, and exclusive online promotions).
2. No need to leave your house or office. The Proactiv kit will be delivered straight to you at
NO DELIVERY CHARGE*.
3. You can order anytime, 24/7. No need to worry if you’re working on shift and all the malls
are closed during your free time to shop.
4. There is a chat-mode available where our friendly Skin Care Advisors can address
your concerns. You may also email us at customer@proactiv.com.ph or call our
hotline at 02 729-2222 (Metro Manila), 1-800-10-889-4444 (PLDT Provincial), 1-
800-8-7298888 (Globe Provincial).
5. Overnight delivery is available in most key areas. Our delivery partner is Aboitiz
2Go and there might be some lead time considerations for provincial, non-covered
areas, or holidays.
6. Cash on Delivery is accepted.
7. Credit card payment is accepted. We have secure servers, data-encrypted
payment portal. Nobody sees your confidential details.
8. Money back guarantee! If you are not happy with your purchase, send it back to us
and you will get a refund. Please visit http://my.proactiv.com.ph/guarantee.htm
for more details.
*applies to orders with Proactiv kits, 60-day or 30-day
HOW TO ORDER PROCTIV PRODUCTS
1. Visit: http://my.proactiv.com.ph and create an account. Depending on your browser, the
link may not work with www at the beginning so please take note of this URL format and
use it as is.
2. Once you have an account you may browse Proactiv products at the website. Select
products, fill your shopping cart and check-out. You may fill out the delivery instructions
and special notes to the rider on this section.
3. Finalize your purchase. The shopping cart accepts payment using Credit Card or C.O.D.
(Cash on delivery).
4. Transaction details will be emailed to you.
5. For customer support, you may email: customer@proactiv.com.ph or call 02 729-2222
(Metro Manila), 1-800-10-889-4444 (PLDT Provincial), 1-800-8-7298888 (Globe Provincial)
What Proactiv Products can I buy online?
You can buy the following products at https://my.proactiv.com.ph.
Proactiv Kit*:
Proactiv 30-day Kit 2,495.00
Renewing Cleanser 60ml
Revitalizing Toner 60ml
Repairing Treatment 30ml
Refining Mask
Proactiv 60-day Kit 3,995.00
Renewing Cleanser 120ml
Revitalizing Toner 120ml
Repairing Treatment 60ml
Refining Mask
*with Money Back Guarantee, terms and conditions apply
Extension Items:
Green Tea Moisturizer 30ml 1,099.00
Clarifying Night Cream 30ml 1,199.00
Daily Oil Control 50ml 899.00
Oil Free Moisture 50ml 1,099.00
Deep Cleansing Wash 240ml 999.00
Daily Protection Plus Sunscreen 118ml 1,099.00
You might also be interested to try Wen Hair Cleansing Conditioner – a new product from the
same manufacturer of Proactiv.
WEN Sweet Almond Mint Cleansing Conditioner, 350 ml 995.00
WEN Pomegranate Cleansing Conditioner, 350 ml 995.00
Does the Free Delivery apply to online purchase of non-kits?
The purchase of product extensions along with a 30 or 60 day kit delivery is FREE of charge.
A delivery fee of P150 for Metro Manila and P330 for non-Metro Manila deliveries will apply for
purchases without the 30 or 60 day kit
Delivery Lead times per Location
Orders are processed and shipped daily during regular business days.
You will receive your orders:
24 hours If within Metro Manila: (Makati, Manila, Quezon City, Mandaluyong,
Marikina, San Juan, Taguig, Pasig, Pateros, CAMANAVA are, Muntinlupa,
Las Piñas, Parañaque and Pasay)
24 hours If within Provincial and other NCR areas (City of Proper)
2-3 days If within Provincial
Completed orders before 2pm will be processed on the same day once, but orders after
this cutoff time are processed on the next business day.
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